We're here
to help.
Real humans, real replies — within 24 hours. Reach us by email, phone, or pick a topic below.
What do you need help with?
Account & login
Sign-in trouble, password reset, verification, or account deletion.
Join requests
Sent a request and got no reply? Need to cancel? Start here.
Billing & Premium
Upgrade, downgrade, refund, invoice, or payment issues.
Safety & reports
Report a user or trip. We act on every report within 24 hours.
Chat & calls
Message delivery, video/voice calls, or trip group questions.
App bugs
Found a crash or a glitch? Send us the details and a screenshot.
Before you write to us
How fast do you reply?
Within 24 hours on email, within 48 hours on phone. Safety reports are prioritised and reviewed the same day.
What information should I include?
Your registered email or phone, the trip name or user handle involved, a clear description of the issue, and a screenshot if possible. The more context you give, the faster we resolve.
Do you offer phone support in regional languages?
Our phone line supports Hindi and English. For other Indian languages, please write to us and we will reply in the same language.
I need to report a serious safety issue.
Call +91 70219 10692 directly or email support@travixa.co with the subject line "URGENT SAFETY". We escalate these immediately.
Still stuck? Just write to us.
No bots, no ticket numbers, no waiting on hold. A real person reads every email.