We're here
to help.
Real humans, real replies — within 24 hours. Reach us by email, phone, or pick a topic below.
Report abuse
support@travixa.co
Report objectionable content or abusive users. Reviewed within 24 hours.
Business inquiries
support@travixa.co
Partnerships, press, and collaboration requests.
Response time: within 24–48 hours. Safety and abuse reports are prioritised and reviewed within 24 hours.
What do you need help with?
Login problems
Sign-in trouble, password reset, or verification not coming through.
Subscription issues
Premium billing, auto-renewal, or managing your plan on Apple / Google.
Trip requests
Sent a request and got no reply? Need to cancel or rejoin? Start here.
Account recovery
Locked out or lost access? We will help you recover your account safely.
Report a user
Report abusive, fake, or unsafe users. We review every report within 24 hours.
Report content
Flag objectionable posts, reels, or messages for moderation.
Technical problems
Found a crash, glitch, or bug? Send us the details and a screenshot.
Before you write to us
How fast do you reply?
Within 24 hours on email, within 48 hours on phone. Safety reports are prioritised and reviewed the same day.
What information should I include?
Your registered email or phone, the trip name or user handle involved, a clear description of the issue, and a screenshot if possible. The more context you give, the faster we resolve.
Do you offer phone support in regional languages?
Our phone line supports Hindi and English. For other Indian languages, please write to us and we will reply in the same language.
I need to report a serious safety issue.
Call +91 70219 10692 directly or email support@travixa.co with the subject line "URGENT SAFETY". We escalate these immediately.
Still stuck? Just write to us.
No bots, no ticket numbers, no waiting on hold. A real person reads every email.