Terms & Conditions

1. Acceptance of Terms

By creating a Travixa account or using any part of the app or website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the service.

2. User Eligibility

You must be at least 18 years of age to create an account or use Travixa. By using the service you confirm that you are 18 or older and capable of forming a legally binding agreement. Accounts found to belong to users under 18 will be removed.

3. Account Responsibility

One person, one account. You are responsible for keeping your login credentials secure and for all activity that happens under your account. Accounts cannot be sold, transferred, or shared. Notify us immediately at support@travixa.co if you suspect unauthorized use of your account.

4. Your role on trips

Trips are user-created. Travixa is a platform that helps travelers discover and coordinate trips — we are not a travel agency, tour operator, or transport provider. We do not sell flights, hotels, or packages. Trip owners and members are responsible for their own bookings, payments, documents, insurance, and on-ground decisions.

5. Community Guidelines

Everyone on Travixa must help keep the community safe and respectful. When using the app, you agree NOT to engage in:

• Harassment, bullying, or threats toward any user.
• Hate speech or discrimination of any kind.
• Scams, fraud, or misleading and fake trip listings.
• Nudity, sexually explicit, or pornographic content.
• Any illegal activity or content that promotes it.
• Spam, off-platform promotions, or sharing contact/payment details to bypass the platform.
• Impersonation, fake profiles, or harvesting other users’ data.

7. Reporting and Moderation

Every user can report objectionable content or abusive users directly from within the app. All reports are reviewed by our moderation team within 24 hours. Based on the review, reported content may be removed, restricted, or escalated, and the responsible account may be warned, suspended, or banned. We may also remove content proactively when it violates these Terms.

8. Account Suspension & Termination

Travixa may suspend, restrict, or permanently ban any account that violates these Terms or our Community Guidelines, posts objectionable content, or puts other users at risk — with or without prior notice. Users who repeatedly violate the guidelines will be permanently removed from the platform.

9. Content you post

You keep ownership of the photos, reels, stories, and posts you upload. By posting, you grant Travixa a worldwide, non-exclusive licence to display that content inside the app for the purpose of running the service. You are responsible for ensuring your content does not violate anyone else’s rights or these Terms.

10. Subscription Terms

Travixa offers an optional Premium subscription. Subscriptions purchased in the app are billed through Apple App Store or Google Play and auto-renew monthly (or for the selected period) until cancelled. You manage, change, or cancel your subscription directly through your Apple ID settings or your Google Play account. Cancelling stops future renewals; access continues until the end of the current billing period. Refunds for store purchases are handled by Apple or Google in line with their policies — see our Refund Policy for details.

11. Safety disclaimer

Travixa makes meeting fellow travelers easier and safer through approval gates, identity hiding, and reporting tools — but we cannot guarantee the behaviour of any user. Always meet in public, verify documents independently, and use your own judgement. Travel involves inherent risk; you participate at your own discretion.

12. Limitation of Liability

To the maximum extent allowed by Indian law, Travixa, its founders, employees, and partners are not liable for any indirect, incidental, or consequential damages arising from trips, interactions with other users, user-generated content, or service outages. Our total liability in any matter will not exceed the amount you paid us in the previous 12 months.

13. Changes

We may update these Terms from time to time. Material changes will be announced in-app and by email. Continued use after the effective date means you accept the new terms.

14. Governing law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

15. Contact Information

Questions about these Terms? Email support@travixa.co. We respond within 48 hours.